Warrenty Coverage
Biraaj Products are warranted against manufacturing defects and tarnishing by an official warranty.Our Product are warranted under a 6 months warranty, while Products are warranted for 1 year.
This warranty covers manufacturing defects, not including damage caused by:
- Excessive wear.
- Lack of care.
During these warranty periods, if a defect arises in the product and it is deemed by Biraaj to be a manufacturer's defect, follow the instructions for returning the product.
Biraaj will, at its option, to the extent permitted by law, either 1 time
- Repair the product using new or refurbished parts.
- Replace the product with a new product that is equivalent to the product that is to be replaced.
- Refund to you all or part of the purchase price of the product.
biraaj shall have no obligation to repair, replace, or refund until the defective product is returned to Biraaj. A replacement product will not assume the remaining warranty of the original product. When a refund is given, the returned product becomes Biraaj's property.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your Biraaj piece or questions of whether your product is covered, please contact biraaj customer service. Biraaj customer service may be reached by emailing Biraaj.official1@gmail.com.
Exclusions and Limitations
This Limited Warranty applies only to stainless steel pieces manufactured by Biraaj. This Limited Warranty does not apply to damage caused by
- accident
- abuse
- misuse
- misapplication
- Use of non-Biraaj products.
Do not expose your non-316L stainless steel Biraaj pieces to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:
- liquid silver polish
- pools
- hot tubs
- salt water
- spas
Do not sleep in the non-316L stainless steel pieces. Please refer to the cleaning and care instructions for additional information on caring for and protecting your Biraaj piece. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your piece.
For more information, email us at contact Biraaj.official1@gmail.com.
Check most frequently asked questions here, if you still need help then please contact us at Biraaj.official1@gmail.com
What types of jewelry does BIRAAJ offer?
BIRAAJ offers premium men’s jewelry including rings, chains, bangles, and pendants. Each piece is designed to match the modern man's bold and classy style perfect for both daily wear and special occasions.
What materials are used in BIRAAJ jewelry?
Our pieces are crafted using high-quality materials such as stainless steel having electroplating coating. Select items feature sterling silver. Detailed material information is provided in each product description.
Is BIRAAJ jewelry water-resistant?
BIRAAJ jewelry is made for daily wear and built to last. While it can handle light exposure to water, we recommend keeping it away from perfumes, sprays, and harsh chemicals to maintain its shine and quality for a long time.
How do I take care of my jewelry?
To keep your BIRAAJ jewelry looking new, wipe it gently with a soft cloth after wearing. Always store it in a cool, dry place. Try to keep it away from moisture, perfumes, and strong chemicals to protect its shine and finish.
What is the delivery timeframe for orders?
For most orders within Pakistan, delivery takes around 3 to 5 working days. If you’ve ordered a customized piece, it might take a little longer as we give it extra time and care. We’ll keep you updated every step of the way.
Contact + Exchange
Can I cancel or exchange my order?
Yes, you can cancel before dispatch. If there’s an issue with your item, we’ll gladly exchange it. Please see our Return & Exchange Policy for details.
What payment methods are available?
We accept Cash on Delivery (COD), credit cards, and online bank transfers. More options are coming soon. All payments are processed securely for your safety.
Does BIRAAJ ship internationally?
Currently, we only ship within Pakistan. We are working on expanding our services to international customers in the near future.
How can I contact BIRAAJ customer support?
You can contact us through:
Instagram Biraaj.official
Whatsapp: +92 339 0044044
Email: BIraaj.official1@gmail.com
Our team responds within 24/7 hours (Monday to Saturday).